Professional services firm cuts DSO by 41%
Challenge
The finance team spent hours each week manually tracking overdue invoices, sending reminders, and reconciling customer responses in spreadsheets.
Workflows implemented
- Invoice follow-up automation
- Promise-to-pay tracking
- Dispute routing
- Cash collection insights
Before & after
Before Flowwiz, collections was a manual process with inconsistent follow-up and limited visibility. After implementing Flowwiz collection agents, the team automated follow-ups, captured promise-to-pay dates, and routed disputes to the right owners.
Baseline
DSO of 85.9 days
Measurement period
3 months
Outcome
DSO reduced to 50.1 days
“Flowwiz turned our collections process from manual chasing into a structured, measurable workflow. We now know which invoices need attention without living in spreadsheets.”
Results are based on a single customer's experience and may not be typical. Individual results will vary based on process maturity, customer base, and implementation scope.