Effective date: January 1, 2025
This privacy policy ("Policy") explains how Flowwiz Inc. or any of its affiliates or subsidiaries ("We", "Us", "Our") Processes Personal Data collected from You.
You directly provide Us with most of the data We collect. We collect Personal Data from You directly as follows:
We may also receive Your Personal Data indirectly as follows:
The Website(s) includes social media features and widgets that are either hosted by a third-party or hosted directly on the Website(s) and Your interaction with these social media features and widgets is governed by the privacy statement of the companies that provide them. You should check Your privacy settings on these third-party services to understand and change the information sent to Us through these services.
We Process Your Personal Data to:
You acknowledge that We will share Your Personal Data with Our group companies and third-party service providers so that they may offer You Our Service(s) and/or to send information or updates on the Service(s) if You are a Subscriber.
When We Process Your order where You are a Subscriber, we may send Your Personal Data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.
We share Personal Data with Our third-party service providers that host and maintain the Our Website(s), applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or Process Your Personal Data for the purpose of providing these services to Us.
We may share Your Personal Data with third-party providers who assist Us in marketing and promotions in compliance with applicable laws.
We may be required to disclose Your Personal Data in response to:
We may also share Personal Data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Our Terms of Use, or as otherwise required by law.
We are committed to protecting your privacy. To that end, we strictly adhere to a "No Information Sharing" policy. This means that we do not sell, trade, or otherwise transfer your personal information to outside parties.
Specifically:
We do not share your personal data with any third parties, including advertisers or marketers
Your personal information will never be sold or exchanged for financial gain
Your data is used solely for internal purposes to improve our services
Access is limited to authorized personnel bound by confidentiality
To fulfill certain functionalities of our services, such as SMS notifications and reminders, Flowwiz may share your mobile numbers or other required data with trusted service providers. These providers are only permitted to use your data for the specific purposes of delivering our services and are bound by strict confidentiality agreements to ensure your information is protected.
Flowwiz users are required to capture explicit opt-in consent from their customers before sending SMS reminders. Consent can be obtained either in written form or verbally. It is the responsibility of Flowwiz users to ensure that this opt-in is documented and can be verified if necessary.
We mainly Process Personal Data in the United States of America. However, We may transfer Personal Data outside the United States of America for the purposes referred to in this Policy. We will ensure that the recipient of Your Personal Data offers an adequate level of protection that is at least comparable to that which is provided under applicable data protection laws.
We retain the Personal Data collected where an ongoing legitimate business requires retention of such Personal Data.
In the absence of a need to retain Personal Data, We will either delete it or aggregate it, or, if this is not possible then We will securely store Your Personal Data and isolate it from any further Processing until deletion is possible.
We use appropriate technical and organizational measures to protect the Personal Data that We collect and Process. The measures We use are designed to provide a level of security appropriate to the risk of Processing Your Personal Data. If You have questions about the security of Your Personal Data, please contact Us immediately as described in this Policy.
If You are a resident of the EEA, UK or Switzerland, You are entitled to the following rights:
If You seek access to, or wish to correct, update, modify, or delete Your Personal Data that We process, please contact Us at the details provided in the Contact Information section. We respond to all requests We receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
Cookies are text files that are placed on Your computer to collect standard internet log information and visitor behavior information by Us. When You visit the Website(s), We may collect Personal Data automatically from You through cookies or similar technology.
We set essential cookies that enable core functionality such as security, network management, and accessibility. You may not opt-out of these cookies. However, You may disable these by changing Your browser settings, but this may affect how the Website(s) functions.
We set these cookies to help Us improve Our Website(s) by collecting and reporting information on how You use it. The cookies collect information in a way that does not directly identify anyone.
| Cookie Name | Set By | Description/Purpose |
|---|---|---|
| first_session | Flowwiz | Essential for services |
| _rdt_uuid, _bugsnag_session_2 | bugsnag | Essential for services |
| _hjSessionUser_2063864 | Hotjar | Essential for services |
| _hp2_id.76449863, _fw_crm_v | Freshdesk | Essential for services, support ticketing system |
We recognize the importance of children's safety and privacy. We do not request, or knowingly collect, any Personal Data from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided Us with Personal Data, they should write to us at the email address provided in the Contact Information section.
Our Service(s) are intended for use by enterprises. Where the Services are made available to an End-User through a Subscriber, that enterprise is the Controller of the End-User's Personal Data. In such a case, the End-User's data privacy questions and requests should be submitted to the Subscriber in its capacity as the End-User's Controller.
Our Website(s) contain links to other websites. Our Policy applies only to our Website(s), so if You click on a link to another website, You should read their privacy policy. We encourage You to review the privacy statements of any such other websites to understand their Personal Data practices.
This Policy does not apply to aggregated information which summarizes statistical information about groups of members, and does not include name, contact information, or any other information that would allow any particular individual to be identified.
You may contact us if You have any enquiries or feedback on Our personal data protection policies and procedures, or if You wish to make any request, in the following manner:
We keep this Policy under regular review and may update this webpage at any time. This Policy may be amended at any time and You shall be notified only if there are material changes to this Policy.